Privacy Policy

Last Updated: June 10, 2025

Impact Australia (referred to as "we," "us," or "our") is a Young Adults - Local Missions Movement committed to fostering community, faith, and service. We understand the importance of protecting your personal information and are dedicated to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information when you interact with our website (https://impactaustralia.co/) and our activities.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This can include your name, email address, phone number, and other details that could identify you.

2. What Personal Information Do We Collect?

We may collect various types of personal information, depending on your interaction with us:

• Information you provide directly:
  • Contact Information: Name, email address, phone number, postal address (e.g., when you fill out a contact form, register for an event, or sign up for our newsletter).
  • Demographic Information: Age, date of birth (e.g., for event eligibility or age-appropriate content).
  • Event Registration Details: Information related to your participation in our events, which may include dietary requirements, emergency contact details, or specific needs to facilitate your attendance.
  • Feedback and Enquiries: Information you provide when submitting enquiries or feedback through our contact forms or other communication channels.
  • Donation Information: If you choose to donate, we may collect your name, contact details, and payment information. Note that sensitive payment details (like credit card numbers) are typically processed by third-party payment gateways and we do not store full payment card details on our servers.
• Information we collect automatically:
  • Website Usage Data: When you visit our website, we may collect information about your device, browser type, IP address, pages visited, time spent on pages, and referring website. This information is generally aggregated and anonymous, used to understand website traffic and improve user experience.
  • Cookies: We use cookies to enhance your Browse experience, remember your preferences, and analyse website usage. You can manage your cookie preferences through your browser settings.

3. How Do We Collect Personal Information?

We collect personal information in several ways:

• Directly from you: When you fill out forms on our website, send us emails, register for events, subscribe to our newsletter, or communicate with us directly.
• Through our website technology: Such as cookies and analytics tools that automatically collect data about your interactions with our website.
• From third parties: In limited circumstances, and only where it is lawful and reasonable to do so, we may receive personal information from third parties (e.g. if you register for an event through a platform that shares your details with us).

4. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide our services and facilitate your participation: Including processing event registrations, managing communications, and providing information about our movement and activities.
• To communicate with you: Responding to your enquiries, providing updates, sending newsletters, and sharing information about upcoming events and initiatives that may be of interest to you.
• For internal record-keeping and administration: Maintaining our records, managing our operations, and for administrative purposes.
• To improve our website and services: Analysing website usage to understand user behaviour and improve the functionality and content of our website.
• For fundraising and promotional activities: If you have consented, to inform you about opportunities to support Impact Australia, including through donations or volunteering.
• To comply with legal obligations: Meeting our legal and regulatory requirements in Australia.

5. How Do We Hold and Protect Your Personal Information?

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. This includes:

• Technological safeguards: Implementing security measures on our website, such as SSL encryption.
• Organisational measures: Restricting access to personal information to authorised personnel only.
• Data minimisation: Only collecting the personal information that is reasonably necessary for our functions and activities.
• Secure storage: Storing digital information on secure servers and physical records in secure locations.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our activities, or providing services to you (e.g. website hosting, email marketing services, payment processors, event management platforms). These providers are typically bound by confidentiality agreements and are only permitted to use your information for the specific purpose for which it was provided.
• Legal Requirements: If required or authorised by Australian law, court order, or governmental request.
• With your consent: Where you have explicitly agreed to the disclosure.
• Related Entities: To other entities within the Impact Australia movement, where necessary for the purposes outlined in this policy.

We will take reasonable steps to ensure that any third parties we disclose your personal information to are also committed to protecting your privacy in accordance with Australian privacy laws.

7. Overseas Disclosure of Personal Information

Impact Australia generally stores and processes personal information within Australia. However, some of our third-party service providers may have servers or operate in countries outside of Australia. In such cases, we will take reasonable steps to ensure that the overseas recipient handles your personal information in a manner that is consistent with the Australian Privacy Principles. This may include contractual arrangements or verifying that the overseas recipient is subject to a law or binding scheme that provides substantially similar protection to the APPs.

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or outdated information.

To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and, where possible, provide you with access to your information in the manner you request. We may charge a reasonable fee for providing access, particularly if the request requires extensive retrieval or preparation.

In certain circumstances, we may be permitted by law to refuse your request for access or correction. If we refuse your request, we will provide you with written reasons for the refusal and information about how you can complain about the refusal.

9. Anonymity and Pseudonymity

Where practicable and lawful, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, please be aware that in many circumstances, it may not be practicable for us to provide our services or fully engage with you if you do not provide us with your true identity.

10. Direct Marketing

We may use your personal information to send you direct marketing communications about our events, initiatives, and other information we believe may be of interest to you. This will only occur if you have consented to receive such communications or if we have a reasonable expectation that you would be interested in receiving them.

You can opt-out of receiving direct marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any email marketing communication you receive from us.
• Contacting us directly using the details below.

11. How to Make a Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, please contact us immediately using the details below. We will take your complaint seriously and respond to you within a reasonable timeframe.

We will investigate your complaint and aim to resolve it fairly and efficiently. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Impact Australia

• [email protected]